Specialist IT Service Desk

Welcome to HARIBO, Europe's largest and most successful sugar-confectionery brand! Our mission is to bring happiness to kids and grown-ups and we're looking for talented people to join our team to help us spread some joy!

As an IT Helpdesk Specialist, you’re the friendly hero solving problems and spreading joy, making tech easy and smooth for everyone. Join us to bring a touch of childlike happiness to every tech fix!

The mix we would like you to bring with you:

Software and Applications:

• Office 365: Experienced in Teams, Outlook, Excel, Word and PowerPoint including user support and troubleshooting.
• ServiceNow: Experience with ServiceNow for incident management, problem resolution, and ticket documentation.
• ITIL / Incident Management: Knowledge of ITIL or similar frameworks to streamline support processes and incident handling.
• Documentation: Ability to create and maintain technical documentation for internal processes and procedures.

Operating Systems and Device Management:

• Windows: Knowledge in installation, troubleshooting, and support of Windows 11 and older releases.
• MECM (Microsoft Endpoint Configuration Manager): Experience managing and deploying software, updates, and device policies.
• Mobile Device Management (MDM): Skilled in mobile device administration, including handling associated mobile subscriptions.

Networking and Remote Access:

• Cisco Networking: Basic understanding of Cisco network technology for configuration and troubleshooting.
• VPN and Remote Access: Knowledge of setting up and troubleshooting VPN connections and managing remote access solutions for remote workers.

Cloud and Directory Services:

• Active Directory (AD): Experience in user management, group policies, and basic troubleshooting in AD.
• Azure AD and Cloud Services: Understanding of cloud-based services and security principles for user management and access control in the cloud.

Cybersecurity and IoT:

• Cybersecurity: Fundamental security knowledge to support security measures and incident response.
• IoT: Familiarity with IoT devices and their integration within network environments.

Scripting and Automation:

• PowerShell and Automation: Basic scripting knowledge to automate routine IT tasks, improving efficiency and reducing manual work.

Print Solutions:

• Print: Experience with setup, troubleshooting, and support for print solutions in both office and production environments, including managing networked printers, print servers, and print workflows critical to production operations.

IT Procurement:

• IT Equipment Procurement: Experience in purchasing and managing IT equipment and related services.

Ingredients that you bring with you:

• Service-minded: Highly customer-oriented, providing friendly and professional support to users.
• Flexible: Adaptable to changing needs and capable of responding quickly to new situations.
• On-call Availability: Available to work on-call shifts during evenings and weekends as needed.
• Analytical Skills: Strong problem-solving abilities, with a focus on identifying root causes and implementing long-term solutions.
• Effective Communicator: Clear and effective communication skills with both technical and non-technical users.
• Proactive: Takes initiative to improve systems and processes, preventing future issues before they arise.
• Patience and Empathy: Ability to remain calm in high-stress situations and provide support to users who may be frustrated or unfamiliar with IT tools.
• FMCG and Production Knowledge: Familiarity with the unique IT needs within fast-moving consumer goods and production environments.

Additional Qualifications:

• Certifications or educated within:
• Microsoft 365
• Foundational IT and network knowledge
• Cisco CCNA (basic Cisco networking certification)
• ITIL Foundation for knowledge in IT service management.
• Project Management: Experience leading smaller IT projects or change initiatives, such as new installations or system upgrades.

Languages:

• Danish and English: Fluent in both spoken and written forms.
• Other Nordic Languages: A plus.

Life at HARIBO means:

• Competitive salary
• Bonus
• Pension plan & health insurance
• 5 extra ”feriefridage” after 9 months seniority
• A supportive and dynamic induction period
• Free onsite parking
• Discount on our lovely products
• Really good canteen
• And of course sweet treats!

Your application

We look forward to receiving your application and CV via this link  We hold the interviews continuously so hurry up and apply. If you have any questions, please contact Nordic Head of IT Mattias Gullberg +45 56762200.

 The HARIBO family

You will be part of a successful family business with traditional values that is growing internationally at a faster pace than ever before. We believe in long-term employee relationships, a good work-life balance, training and a fair share in company success. We make every effort to support our employees – every day anew.

We embrace the colourful HARIBO world as a successful family business out of conviction – and have done so for 100 years. We are popular the world over, as we systematically focus all our efforts on fruit gummy indulgence. We can thus also grow internationally at a faster pace than ever before.
This unique success is based on our team spirit as a close-knit HARIBO family. We entrust people with responsibility and freedom, so that they can always make the best decisions. When it comes to business, we focus on long-term success, with quality our top priority: from top products to our interaction with the people who make up our team and surround us, we keep our promises.
Unbeatable passion like this comes from childlike joy, as we enjoy working at HARIBO. And this is something we pass on – day after day.